Helping Victims, Faster

Crime victim compensation offices exist to put resources in the hands of people who have been harmed and to do it as quickly and accurately as the law allows. The work is substantively hard. The administrative overhead does not need to be. MatrixAdvocate Compensation is built to take the administrative friction off the office so the team can focus on the people the office exists to serve. 

What MatrixAdvocate Compensation Is

A complete, web-based platform that runs the office: claim intake (through a public portal or staff-driven), eligibility determination, documentation collection, award calculation across every compensation category, decision generation, payment integration, and reporting. One login, one workflow, one source of truth. 

Why Offices Choose It

  • Victims, advocates, and attorneys self-serve through the portal — submitting applications, sending files, and checking status without picking up the phone. Submissions route to staff automatically

  • Claims move cleanly through intake, eligibility, documentation, calculation, review, and payment. Nothing waits on someone remembering to forward it. 

  • Built-in modules for every compensation category — calculated against claim values and office-configured standards — connect to payment systems for EFT, check, and debit card delivery. 

  • Explanations of Award, Field Investigation Reports, Findings of Fact, claimant letters, and provider notices generate from the claim record using office-defined templates. 

  • Every action, every change, every decision is captured with timestamps and user attribution. Audit-ready by default. 

  • Standard reports cover payments, providers, productivity, and annual statistics. The Data Explorer answers the ad-hoc questions — for grant reporting, legislative requests, and policy analysis — without involving IT. 

What You Get

  • A modern, secure web portal for application submission, file upload, status checking, and two-way communication with staff through Tasks and Discussions. 

  • Incidents, parties, reports, compensation detail, files, notes, discussions, and full history — captured in one electronic claim file. Subsequent claims on the same matter roll up cleanly. 

  • Modules for Expenses, Work Loss, Dependent Economic Loss, Dependent Replacement Services Lost, Collateral Services, Emergency Requests, and Attorney Fees. Calculations based on claim values and configurable office standards. Integration with payment systems for EFT, check, and debit card. 

  • Field Reports, Claimant Correspondence, Decision Letters, Explanations of Award, and any other formatted document — assembled from the claim record using office-defined templates. 

  • Centralized party records with full detail. Copy into new claims. Track primary phone and address with change history. 

  • File Explorer with scanning, versioning, signing, full-text search, and packaging for external sharing. 

  • Outlook-synced Calendar. Configurable To Do. Searchable Notes. Discussions that keep claim-related conversation inside the claim. 

  • Daily Worklists for every role. Activity Planner gives managers a tool for laying out the claims staff should work on this week and beyond. 

Who It Is For

State crime victim compensation programs. Attorney general victim services divisions. State and county victim compensation boards. Any office responsible for compensating victims and survivors and held accountable for getting the work right, on time, every time. 

Built to Walk Alongside Victims and Survivors

Victim services work does not fit a standard case management product. It is relational, longitudinal, sensitive, and accountable to grant requirements, statutory reporting, and the privacy of the people it serves. MatrixAdvocate Services is being built specifically for that work — by the same team that builds the case management systems used by the prosecutor offices and compensation programs many victim services offices work alongside. 

What MatrixAdvocate Services Will Deliver

  • Every contact, service, referral, accompaniment, court date, and outcome — captured in one secure electronic case file that follows the survivor for as long as the office is working with them. 

  • A web-based portal lets victims communicate with their advocates, share documents, and access information — with fine-grained privacy controls and audit logging. 

  • Service-hour tracking, contact-type taxonomies, and reporting templates aligned with VOCA, VAWA, state grant, and local board reporting requirements. 

  • Native integration with MatrixProsecutor and MatrixAdvocate Compensation supports coordinated advocacy across the office and the wider justice system. 

  • Workflow, documentation patterns, and portal design reflect trauma-informed service delivery principles — privacy by default, minimal re-disclosure, and clear consent. 

Status and Next Steps

MatrixAdvocate Services is under active development.

We are engaging with victim services offices now to validate workflows, prioritize features, and identify early implementation partners.

Contact us to discuss your office’s work and where MatrixAdvocate Services fits.