OUR WORK

Matrix Pointe Software is a rapidly growing entrepreneurial software company that provides cutting-edge enterprise software solutions for the justice system, serving prosecutors, courts, law enforcement agencies, state boards, and jail systems. Our commitment to and reputation for service, innovation and strategic solutions has resulted in our success and considerable growth.  

Our engineers build innovative products using the latest development practices and tools. We distinguish ourselves with a focus on quality code and intuitive, usable, and reliable applications.

 

OUR SPACE

Our relaxed work environment inspires creativity and encourages collaboration.  Located across the street from Crocker Park, our new offices are part of a thriving, growing community on Cleveland's West side. Sit-to-stand workstations and healthy snack options in the employee lounge attest to our focus on wellness. 

 
 
 

OUR CULTURE

We have a diverse, vital team and offer a creative workplace. We believe that investing in our people and our products gives us a significant competitive advantage. All of these factors contribute to a unique, challenging, and dynamic work environment. 

 

OPEN POSITIONS

+ Senior Software Implementation Specialist

JOB OBJECTIVE

This is a high-impact, client-facing role leading complex software implementations for state, local, and federal government agencies. As a Senior Software Implementation Specialist, you will own the full implementation lifecycle, from contract signing through go-live and early adoption. You will oversee and conduct business analysis of client operations, configure the system to meet each client’s needs, coordinate data conversions and integrations, conduct testing, deliver training and guide client decision-making throughout the implementation process. You will also collaborate closely with Matrix software engineers and business intelligence analysts to shape new product features, providing a unique opportunity to influence the direction of the software you implement. Matrix currently has openings on the MatrixProsecutor team.

RESPONSIBILITIES

• Lead end-to-end software implementations from kickoff, discovery, analysis, and planning through configuration, testing, training, go-live, and stabilization.
• Serve as the primary day-to-day contact for clients, building trusted relationships and helping teams stay aligned on scope, timeline, deliverables, and client success.
• Analyze clients’ existing processes and operational workflows, and translate client needs into system configurations and development specifications.
• Facilitate implementation meetings, manage project plans, track milestones and risks, and maintain clear communication with clients and internal teams.
• Collaborate across engineering, design, business intelligence, and product teams on data conversion, integrations, testing, and new feature development.
• Support clients through training, issue resolution, go-live preparation, and early adoption to help ensure a successful implementation experience.

QUALIFICATIONS

• Must be a U.S. citizen to apply for this position
• Bachelor’s degree; Degree in criminal justice, management or computer information systems, or related field preferred
• 3+ years of full-time work experience in software implementations or related field
• Ability to work individually with minimal supervision and as part of a team in a fast-paced and dynamic environment
• High level of commitment to exceptional customer service and relationship building
• A genuine interest in helping public-sector clients succeed
• Excellent communication and customer engagement skills
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Willingness to travel for client meetings, training, and go-live support

+ Software Implementation Specialist

JOB OBJECTIVE

This is a high-impact, client-facing role assisting with complex software implementations for state, local, and federal government agencies. As a software implementation specialist, you will assist during the full implementation lifecycle, from contract signing through go-live and early adoption. You will conduct business analysis of client operations, configure the system to meet each client’s needs, assist with data conversions and integrations, conduct testing, and deliver training. You will also have opportunities to collaborate with Matrix software engineers and business intelligence analysts to shape new product features, providing a unique opportunity to influence the direction of the software you implement.
Matrix currently has openings on the MatrixProsecutor and the Matrix Police/Investigator teams.

RESPONSIBILITIES

• Support end-to-end software implementations from kickoff, discovery, analysis, and planning through configuration, testing, training, go-live, and stabilization.
• Analyze clients’ existing processes and operational workflows, and translate client needs into system configurations and development specifications.
• Assist with implementation meetings, project plans, milestones tracking, and maintaining clear communication with clients and internal teams.
• Collaborate across engineering, design, business intelligence, and product teams on data conversion, integrations, testing, and new feature development.
• Assist with training, issue resolution, go-live preparation, and early adoption to help ensure a successful implementation experience.

QUALIFICATIONS

• Must be a U.S. citizen to apply for this position
• Bachelor’s degree; Degree in criminal justice, management or computer information systems, or related field preferred
• Minimum of 3 years of work experience in field preferred, preferably in the criminal justice system (law enforcement, prosecution, defense, courts), computer information systems or management information systems
• Ability to work individually with minimal supervision and as part of a team in a fast-paced and dynamic environment
• High level of commitment to exceptional customer service and relationship building
• A genuine interest in helping public-sector clients succeed
• Excellent communication and customer engagement skills
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Willingness to travel for client meetings, training, and go-live support

+ Software Engineer

RESPONSIBILITIES

• Work with C#, ASP.NET, React.js, SQL Server, TypeScript, NUnit, Powershell, and many other tools
• Learn and work with new emerging technologies including cloud services, mobile, data analytics, offline client apps, service-oriented architecture
• Collaborate with other passionate and dedicated software engineers in an open and problem solving oriented environment
• Design and develop new features in existing and greenfield applications

QUALIFICATIONS

• Be highly motivated, thriving on fast-paced, self-organizing projects
• Be skilled in Object-Oriented Design and modern design principles, patterns, and practices
• Have broad experience with web development in complex domains
• Be experienced with T-SQL and Relational Database concepts
• Have at least 2 years prior work experience as a Software Engineer or similar experience through internships or certification classes
• Have good communication skills and the ability to thrive in a collaborative setting
• Possess a BS in Computer Science, Computer Engineering, or related disciplines with a minimum GPA of 3.2

EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, decisions regarding hiring, promotions, and other terms of employment and termination will be made without respect to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, genetic information, political affiliation, veteran or Vietnam Era Veteran Status, disability, or any other characteristic protected by law. 

Apply

If you think you have what it takes to join the Matrix team, send your resume to resumes@matrixpointesoftware.com